RETURNS, EXCHANGES AND REFUNDS

The Customer may withdraw from the purchase without giving any reason within 14 days of receiving the order, by contacting aayat.cashmere@gmail.com (stating the order number and the items concerned) before returning the goods. Custom-made products, as well as products that have been used, worn, washed, damaged or unsealed, cannot be returned. Items must be returned intact, with their tags and original packaging. Return shipping costs are borne by the Customer, except in the case of an incorrect or damaged product. Refunds will be made no later than 14 days after notification of the withdrawal, subject to receipt of the returned products, using the original payment method (store credit where payment was made by gift card). Exchanges are made by returning the original item and placing a new order. 

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TIMEOS provides high quality products. However, if you are not satisfied with your purchase, we promise to exchange it or refund you.
In accordance with the European legislation in force on the subject, the Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from TIMEOS, without having to justify his decision. Beyond this period of fourteen (14) days, the sale is firm and definitive.
The Customer cannot exercise his right of withdrawal for a Product made according to his specifications, used, worn, washed, damaged or unsealed (see details below).

 

TERMS OF RETURN OF THE ORDER UNDER THE RIGHT OF WITHDRAWAL

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The right of withdrawal is exercised without penalty.
To initiate the return procedure, please contact us beforehand by sending us an email at aayat.cashmere@gmail.com
This email should provide us with the following information:
Your order number (which can be found on your invoice as well as on the confirmation emails that you will have received following the latter);
The item or items you wish to return to us;
Once your request has been received and accepted, we will confirm to you by return e-mail our agreement to return the goods to us, as well as the address where we will send the goods back to us.
You have the choice of the carrier but we invite you to use a professional transport service which can guarantee you a fast delivery time as well as a "track & trace" option so that you can have the guarantee that the article will have been sent to us. delivered and received by us.
The return costs will therefore be at your expense, unless the product delivered to the Customer was different from the product ordered or if it was delivered damaged . Customs charges may be withheld in the event of a return from a country outside the EU.

IT IS MANDATORY TO:
Return the item(s) in the same condition you received them
Items must be returned unworn, undamaged and unused, with all tags and/or tags attached and the original packaging included.
Shoes and accessories should be returned with the original boxes and dust bags, if applicable, and placed in a protective outer box for shipment. When trying on shoes, be careful not to mark the soles or damage the shoe box.
We will not accept any worn or soiled returns.

If you want to exchange it for another item, or change the size or color, you must request a return and make a new purchase.
You can deposit your returns for free in store but no refund will be made directly in store.

 

REIMBURSEMENT OF PRODUCTS RETURNED UNDER THE RIGHT OF WITHDRAWAL

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Reimbursement of the Order by TIMEOS is made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw, subject to having received within this period the ( s) Product(s) subject to the right of withdrawal and that they meet the conditions for a refund to be possible (see Terms)
TIMEOS makes the refund using the same means of payment as the one used to pay for the Order. If this means of payment has expired, the Customer must contact customer service to modify the method of reimbursement. TIMEOS cannot be responsible for the delay in reimbursement.
Reimbursement of an order paid for with an e-gift card, a gift card or a credit note will be automatically carried out with a credit note.
If the Customer fails to comply with these T&Cs, TIMEOS will not be able to reimburse the Products concerned

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